Terms of service

OVERVIEW

Welcome to Iviory. Throughout the site, the terms “we”, “us” and “our” refer to Iviory. We operate this website and online store, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use our Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

We reserve the right to refuse, cancel, or limit any order suspected of fraud, unauthorized activity, resale, or policy abuse.

You understand that your content (excluding payment information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting devices or networks.

Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 – PRODUCTS & SERVICES

We strive to display our products and colors as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect actual product colors or appearance.

All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time and to limit quantities on any order.

We do not guarantee that product quality, appearance, or results will meet every expectation.

SECTION 4 – ORDERS & BILLING

By placing an order, you agree that all billing and payment information provided is accurate and complete.

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, errors in pricing or product information, or suspected fraudulent activity.

If we cancel or modify an order, we may attempt to notify you using the contact information provided at checkout.

Orders may only be canceled within 12 hours of purchase before processing begins.

SECTION 5 – SHIPPING & DELIVERY

Orders are typically processed within 1–3 business days.

Estimated shipping times:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–12 business days

  • Australia & New Zealand: 7–15 business days

  • International: 7–20 business days

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside our control.

Some orders may arrive in multiple packages depending on warehouse availability.

Once an order has been shipped, delivery responsibility transfers to the shipping carrier. However, if your package is lost or arrives damaged, please contact us and we will do our best to assist.

Customers are responsible for providing accurate shipping information at checkout.

SECTION 6 – RETURNS & REFUNDS

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase is required

For hygiene and safety reasons, certain personal-use items may not be eligible for return once opened or used.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and your order number.

Once your return is approved and inspected, refunds will be issued back to your original payment method within 5–10 business days.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including logos, branding, graphics, images, videos, text, product names, and designs, are the intellectual property of Iviory and are protected by copyright and trademark laws.

You may not reproduce, copy, distribute, modify, or exploit any content without prior written permission from Iviory.

Unauthorized use of our intellectual property is strictly prohibited.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services available through our site may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of any third-party websites and assume no liability for third-party materials, products, or services.

SECTION 9 – OPTIONAL TOOLS

We may provide access to third-party tools or services that we neither monitor nor control.

Your use of optional tools is entirely at your own risk and discretion.

SECTION 10 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

By using this site, you acknowledge that you have reviewed and agreed to our Privacy Policy.

SECTION 11 – FEEDBACK & REVIEWS

If you submit feedback, reviews, suggestions, photos, videos, or other content to us, you grant Iviory a non-exclusive, royalty-free, perpetual, and worldwide right to use, reproduce, modify, publish, and display such content for marketing or operational purposes.

You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or misleading material.

SECTION 12 – ERRORS & INACCURACIES

Occasionally there may be information on our site containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping times, or availability.

We reserve the right to correct any errors and to update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use the site or its content:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe upon intellectual property rights

  • To spread malware or harmful code

  • To collect personal information of others

  • To spam, phish, scrape, or exploit the site

  • To interfere with site security or operations

We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 14 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free use of our Services.

To the fullest extent permitted by law, Iviory disclaims all warranties including merchantability, fitness for a particular purpose, and non-infringement.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Iviory shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our products or Services.

Our total liability shall never exceed the amount paid for the product purchased.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Iviory and its affiliates, employees, partners, and service providers from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 17 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, United States.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

Changes will take effect immediately upon posting to the website.

Your continued use of the website following any updates constitutes acceptance of those changes.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Iviory
Email: info@iviory.com

Support Hours:
Monday – Friday
9AM – 5PM EST

Average Response Time:
24–48 business hours